top of page
  • Instagram

RETURNS

Return Policy

We hope that you love what you buy, but if you aren’t happy with your item we’ll be more than happy to offer an exchange or refund. We cannot offer refunds for earrings due to hygiene reasons unless there is a fault.

The return period for sale items purchased online is 14 days from purchase. 

Should you wish to return or exchange your item to us, please ensure:

  • The item is returned within the return period

  • The item is unworn, in the same condition as received & in the original packaging

  • The valid proof of purchase or order number is supplied with the item
     

Please note:​

  • We cannot offer refunds on items purchased as part of a promotional offer.

  • We cannot offer refunds for personalised pieces unless there is a fault.

  • Refunds can take three to five days to reach your account.

​

Return Address

To return your item, please send it along with a completed return form to:
CASIOPEA LTD
FLAT 36 ALTUS HOUSE

335-337 BROMLEY ROAD

SE6 2DR
London, United Kingdom.

​

Return Postage

The customer is responsible for return postage. We recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records until we confirm by email that we have received your goods.

​

Return Processing

Please contact us via email at hellocasiopea@gmail.com to initiate the return process.

We will send you and email accepting the return or exchange and we will notify you via email once your return or exchange has been received and processed. Refunds will be made via the original payment method. For exchanges & refunds, we do not reimburse the original or return shipping charges unless your item is faulty. Refunds can take three to five days to reach your account.

​

Warranty

We offer a one-month warranty on our gold plated silver & corded items. Proof of purchase must be provided.

If you receive a faulty item, please email photos of the item along with your order number or valid proof of purchase to hellocasiopea@gmail.com so that we may rectify the issue. 

Please do not attempt to repair an item, as we may not be able to help further. 

Payment Methods
bottom of page